EQS stands for ‘external quality support’ and is Highfield’s term for external verifiers. Our EQS department arranges and carries out quality assurance engagements on behalf of the awarding organisation. This may include sampling learner work and assessment decisions, observing assessments and attending standardisation meetings.
EQS responsibilities also include confirming that a centre is abiding by its own internal quality assurance policies as well as our own policies and procedures. The EQS department are here to help Highfield centres and will offer guidance on how to improve compliance and, when necessary, set action points for the centre to address. EQS can only sample evidence from learners that have been registered with Highfield and have had all the units they have undertaken submitted to Highfield in a ‘Notification of Completion’. For more information on how to submit a ‘Notification of Completion’ on Highfield Central please speak with your customer support officer or centre manager.