Remote Invigilation Learner Support
- Am I able to contact anyone during the exam?
- Can I have a break during the exam?
- Can I visit external web pages?
- Do I need to download any software on my computer?
- Do I need to make any firewall changes?
- Do I need to use a specific internet browser?
Learner Support
- How do I apply for SIA Badge?
- How do I enrol on a course?
- My qualification isn’t showing on the SIA website?
- Who is my training provider?
- How do I apply for my CSCS card?
- How do I apply for my personal licence?
Centre Administration Support
- ▶️ How to add and remove learners from a course and exam?
- ▶️ How to purchase learner registrations on our website?
- ▶️ How to use the members download area?
- How do I book a resit for a learner?
- How do I order exams/products?
- Where can I check the results for a learner?
General Support
- How do I contact Highfield?
- How do I log in?
- Where can I find my tutor number?
- How do I apply to become a centre if I am based in the UK?
- How can I check that a certificate is valid?
- How do I reset my password?
External Quality Support
- What is a notification of completion or “NOC”?
- How long should we retain information for?
- What is recognition of prior learning?
- You have asked for CPD evidence for my team, what exactly do you need to see?
- Your Qualification Specifications refer to CPD. What is this?
- What does ‘VARCS’ mean?