Remote Invigilation Learner Support
- What is remote invigilation?
- Which app do I need to download on my mobile phone?
- What operating system do I need?
- What are the exam conditions?
- Can I visit external web pages?
- How do I verify my identity?
Learner Support
- How do I apply for SIA Badge?
- How do I enrol on a course?
- My qualification isn’t showing on the SIA website?
- Who is my training provider?
- How do I apply for my CSCS card?
- How do I apply for my personal licence?
Centre Administration Support
- How do I book a resit for a learner?
- How do I order exams/products?
- Where can I check the results for a learner?
- Can I get hard copy certificates?
- How do I deregister a learner?
- How do I cancel a course?
General Support
- How do I contact Highfield?
- How do I log in?
- Where can I find my tutor number?
- How do I apply to become a centre if I am based in the UK?
- How can I check that a certificate is valid?
- Is the application fee refundable if I don’t gain approval?
Vault Support
External Quality Support
- What is a notification of completion or “NOC”?
- How long should we retain information for?
- What is recognition of prior learning?
- You have asked for CPD evidence for my team, what exactly do you need to see?
- Your Qualification Specifications refer to CPD. What is this?
- What does ‘VARCS’ mean?