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Remote Invigilation Learner Support

  • Am I able to contact anyone during the exam?
  • Can I have a break during the exam?
  • Can I visit external web pages?
  • Do I need to download any software on my computer?
  • Do I need to make any firewall changes?
  • Do I need to use a specific internet browser?
  • How can I check if my microphone is working?
  • How can I check if my webcam is working?
  • How can I start my exam?
  • How do I verify my identity?
  • What are the exam conditions?
  • What do I do if I struggle to complete the ProctorExam system checks?
  • What documents can be accepted for ID verification?
  • What equipment do I need to take the exam?
  • What happens after I have taken my exam? When will I receive my certificate?
  • What information can an invigilator access?
  • What is remote invigilation?
  • What kind of internet connection do I need?
  • What mobile phone will I need to use?
  • What operating system do I need?
  • What should I do if I did not get an email from ProctorExam with the exam link?
  • What to do if my phone gets disconnected?
  • Which app do I need to download on my mobile phone?
  • Who is going to be able to access my personal data?
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